Application support
Help with forms, documents and understanding our guarantee.
Contact us
Questions about your move? We’re here to help.
Our team is here to support applicants, landlords and agents every step of the way.
What can we help with?
Fees and Payments
Questions about quotes, fees, and payments.
Landlords & agents
Support for landlords and agents using Hestia.
Ongoing Support
Help and advice throughout your tenancy.
Office address
Hestia Guarantor Ltd.
167-169 Great Portland Street
5th Floor, London
W1W 5PF
Office hours
Monday – Friday 9:00am – 5:30pm (UK time)
Response time
We aim to respond within 1 business day
Worried about an upcoming rent payment?
Let us know early. Our team can help you explore your options and provide the right support.
Frequently Asked Questions
Everything you need to know about our student guarantor service.
What is a rent guarantor?
A rent guarantor gives a landlord or letting agent extra reassurance that rent and tenancy obligations will be covered if the tenant cannot pay.
Who can apply for Hestia Guarantor?
Hestia is designed for Chinese international students who want to rent in England but do not have a suitable UK-based guarantor.
Do I need a co-signer?
No. Hestia does not require a co-signer. We may ask about your funding source or parental support, but they do not need to act as a UK co-signer.
Can I apply before finding a property?
Yes. You can begin your application before choosing accommodation and add the property and tenancy details later.
What documents and information do I need?
You will typically need a passport or ID document, university and course information, your current address and contact details, and any available tenancy information.
How much does the service cost?
The cost depends on your monthly rent and tenancy details. Use our quote calculator to receive an estimate before applying.
Ready to start your application?
Begin your Hestia application online in minutes and take the next step towards securing your UK rental home.